Current State of Affairs and Operating Procedures
- We may be out of the office or taking a much deserved personal day so please call first to make sure we are available and open to meet with you.
- PLEASE LEAVE A VOICEMAIL - We just simply cannot serve everyone at the same time. Some days we just simply cannot answer the phone. If you leave us a voicemail you will get a call back. Please note that we cannot leave you a voicemail if your voicemail is full or not set up; in this situation we will not call back again and assume you will see our missed call.
We may charge a $70 deposit per hour to schedule your appointment, or up to 50% of the job, which will be deducted from your final invoice. Our labor rate is $140hr which is $40 less than our local car dealerships. The installation of new Customer Furnished Equipment (CFE) not purchased from our store is currently $140hr and is subject to change. Labor deposits are non-refundable. Re-scheduling appointments is solely at our discretion. Your vehicle must be at our shop by 9am on the day of your appointment. Your appointment is scheduled for the day, not a specific time of day. All of our work is custom work and we make no guarantees to a start or finish time for your project. Please plan on the entire day to complete your project, and maybe an extra day for a cushion.
Special Order Deposits
We may charge 100% deposit for special order products. Refunds are subject to distributor shipping fees, re-stocking fees, 5% payment processing fees, and possible labor charges for our time if you weren't a kind customer about it. We are not liable for shipping delays. If you are PRE-ORDERING product you are subject to the same shipping delays as we are.
We do not accept returns on speakers and subwoofers after installation unless otherwise defective or promised. All electronics must be certified to be in working or non-working condition, have matching serial numbers, and must be checked to confirm all original parts and packaging are intact and in an undamaged re-sale condition before processing any return requests. Special order parts are subject to the Special Order Deposits policy.
Our Installations are guaranteed for the life of your home or vehicle so long as you own it. If for any reason our installation fails like a loose connector, or bubbling film, we have you covered. All of our parts and electronics purchased from this store are warrantied for the duration of the manufacturers warranty and we will provide the labor to exchange the parts in the vehicle that are covered under the manufacturers warranty. Most 3M Window Films have a lifetime warranty for residential and automotive applications. Commercial window film warranties are mostly 12 years.
CFE (Customer Furnished Equipment)
Jackson Tint and Sound does not warranty CFE gear. Jackson Tint and Sound will not be responsible for damages due to CFE gear. The installation of new CFE gear not purchased from our store is currently $140hr and subject to change at anytime.