Current State of Affairs and Operating Procedures

  • We may be out of the office or taking a much deserved personal day so please call first to make sure we are available and open to meet with you. 
  • PLEASE LEAVE A VOICEMAIL - We just simply cannot serve everyone at the same time. Some days we just simply cannot answer the phone. If you leave us a voicemail you will get a call back. Please note that we cannot leave you a voicemail if your voicemail is full or not set up; in this situation we will not call back again and assume you will see our missed call.

    Appointment Deposits

    We may charge a $70 deposit per hour to schedule your appointment, or 50% of the job, which will be deducted from your final invoice. Our labor rates are $140hr. The installation of new Customer Furnished Equipment (CFE) not purchased from our store is $160hr. Labor deposits are non-refundable. Re-scheduling appointments is solely at our discretion. Your vehicle must be at our shop by 9am on the day of your appointment. Your appointment is scheduled for the day, not a specific time of day. Please allow us the day to complete your project.

    Special Order Deposits
    We charge 50% deposit for special order products. Refunds are subject to shipping fees, re-stocking fees, 5% payment processing fees, and labor charges for our time. We are not liable for shipping delays.

    Returns
    We do not accept returns on speakers and subwoofers after installation unless otherwise defective. All electronics must be certified to be in working or non-working condition and must be checked to confirm all original parts and packaging are intact and in an undamaged re-sale condition before processing any return requests. Special order parts are subject to the Special Order Deposits policy.

    Warranties
    Our Installations are guaranteed for the life of the vehicle so long as you own it. If for any reason our installation fails like a loose connector, we have you covered. All of our parts and electronics purchased from this store are warrantied for the duration of the manufacturers warranty and we will provide the labor to exchange the parts in the vehicle that are covered under the manufacturers warranty.

    CFE (Customer Furnished Equipment)
    Jackson Tint and Sound does not warranty CFE gear. Jackson Tint and Sound will not be responsible for damages due to CFE gear. The installation of new CFE gear not purchased from our store is $160hr.